Terms & Conditions

Ticketing

Carriageworks Theatre is part of Leeds City Council’s Arts Events and Venues service, with ticketing provided in-house by Leeds Ticket Hub on behalf of producers, promoters and event organisers, including Leeds City Council events and seasons. When booking you are acknowledging that you agree to the Leeds Ticket Hub terms and conditions.

Security checks

For the safety and comfort of all customers, bags larger than a handbag will not be permitted into the auditorium.

We ask that you leave large bags at home. When this is not possible any larger bags may have to be stored away (a charge may apply).

The management reserves the right to carry out bag/property checks when necessary. Anyone who declines a search will not be admitted.

Children

Children under 3 may not be admitted unless the performance is specifically for young children. Tickets are required for any child aged 12 months+ that attends a performance. Babes in arms (under 12 months) do not require a ticket.

Parents are reminded that some performances are not suitable for young children.

We do not advise that children under 14 attend the theatre without a responsible adult. Venue staff accept no responsibility for any unaccompanied children under 16.

Age guidance is to assist individuals in judging the suitability of a production at the time of booking, however, Leeds Ticket Hub accepts no responsibility for any offence which may be caused.

Age guidance may relate to themes of an adult nature, language, nudity or themes/content considered unsuitable for younger audiences.

Performance and admission

The management reserves the right to change the advertised arrangements of any performance in the event of illness or any cause beyond our reasonable control. This includes the non-appearance of any named artist.

The management reserves the right to refuse admission or to eject a ticket holder (and take appropriate action to enforce this right) for behaviour likely to cause damage, injury, nuisance or annoyance or failure to comply with the reasonable requests of venue staff. If admission is refused no monies shall be refunded.

The management reserves the right to reallocate the booked seat without refund.

The management reserves the right to refuse admission to latecomers until a suitable break in the performance, or not at all, if no such break is available. Some productions may impose a strict latecomer cut-off time, after which entry will not be permitted under any circumstances. Entry cannot be guaranteed once a performance has started, and refunds or exchanges will not be given for missed performances due to late arrival.

Recording and devices

Unless otherwise stated, photography, filming, and audio recording are strictly prohibited during performances. Mobile phones and other electronic devices must be switched off or set to silent before entering the auditorium. The use of mobile phones during a performance is not permitted. These measures are in place to ensure the comfort of all patrons, protect the rights of performers and production companies, and uphold our commitment to safeguarding children and vulnerable individuals. Unauthorised recording or photography, particularly where children are present, will be treated seriously and may result in removal from the venue without refund.

The venue may occasionally film, photograph, or record performances and audience members for promotional, archival, or broadcast purposes.

Fees & offers

Processing fees will not be refunded in the event of a cancellation or rescheduled performances.

When advertised, special offers may be subject to availability and restrictions. No two offers can be used in conjunction with one another. For clarity, a special offer is any offer that isn’t a standard price or concession ticket. Special offers include (but are not limited to) subscriptions, family tickets, group rates, and early bird discounts.

Schools concessions (when applicable) are intended to enable educational establishments to bring groups of pupils or students to performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. Any accompanying adult tickets given are for an adult who is responsible for the behaviour of the children in the party.

Lost property

Patrons are responsible for their personal belongings at all times. The theatre accepts no responsibility for the loss, theft, or damage of personal items brought onto the premises.
Lost property will be held for a limited period and may be disposed of if unclaimed.

Health & safety

For the safety of all patrons, smoking and the use of e-cigarettes/vaping is not permitted anywhere inside the Carriageworks Theatre or Electric Press building.

The possession of alcohol purchased outside the theatre, illegal substances, or dangerous items within the venue is strictly prohibited. Any patron found in possession of such items will be refused entry or removed without refund.

In the event of an emergency, customers must follow all instructions given by venue staff.

The management will not be liable for any failure to deliver the service due to circumstances beyond its reasonable control, including but not limited to industrial action, power failure, adverse weather, technical breakdown, or public health emergencies.

Competitions

Primary Times Ticket Competition

Open to UK residents aged 18 or over.
To enter, answer the question featured in the Primary Times advertisement and scan the QR code provided on the advertisement, or on this link.
Complete the online form with your answer, full name, and email address to submit your entry.
Entries close at midnight on Thursday 4th December 2025.
Only one entry per person will be accepted.
The prize consists of a family ticket (4 tickets) to see Sleeping Beauty, the Carriageworks Theatre 2025/2026 pantomime (running from Fri 21 Nov 2025 – Sun 4 Jan 2026).
The prize is non-transferable, cannot be exchanged for cash, and must be used for one performance during the pantomime run.
All tickets are subject to availability and must be booked in advance through the Leeds Ticket Hub
One winner will be selected at random from all eligible entries.
The winner will be contacted via the email address provided on the entry form by Friday 5th December.
If the winner cannot be reached within 7 days of notification, another winner will be selected at random.
Carriageworks Theatre reserves the right to amend or cancel the competition at any time.
The prize is subject to availability and may be altered if circumstances require.
Carriageworks Theatre and Primary Times accept no responsibility for entries lost, delayed, or not received for any reason.
By entering, participants agree to these Terms & Conditions and consent to their details being used solely for the administration of this competition.

Sleeping Beauty Survey Competition

Open to UK residents aged 18 or over who have bought tickets to the Carriageworks Theatre 2025/26 Pantomime, Sleeping Beauty. Employees of the Carriageworks Theatre and their affiliates are not eligible to participate.
To enter, follow the instructions in the post-show survey email and fill out your information when prompted. Entries close on Monday 2nd February 2025. One entry per-person.
Prize consists of up to four tickets to a production presented by Carriageworks Theatre in 2026. Prize must be used by 31/12/2026. Prize is non-transferable and cannot be exchanged for cash. Prize is subject to availability and may be subject to change. Carriageworks Theatre reserves the right to specify which performances are eligible for redemption and to exclude special events, sold-out performances, or external hirer productions.
Winner will be selected at random from all eligible entries, and will be notified via email. If the winner cannot be contacted within 7 days, a new winner will be selected.
Personal data will be used solely for the purpose of administering the prize draw, by entering you consent to this use.
Carriageworks Theatre reserves the right to modify or cancel the competition at any time. Carriageworks Theatre is not responsible for any loss or damage caused by the prize. By entering the competition, you agree to these terms and conditions.

Jack and the Beanstalk Early Booking Prize Draw

Open to UK residents aged 18 or over.
Employees of Carriageworks Theatre, and their immediate families or affiliates are not eligible to enter.
Customers who purchase tickets for Jack and the Beanstalk (the 2026/2027 pantomime at Carriageworks Theatre) before midnight on Sunday 4th January 2026 will automatically be entered into the prize draw. No additional entry form is required.
Only one entry per booking will be counted, regardless of the number of tickets purchased.
One winner will receive a refund for up to four (4) tickets from their Jack and the Beanstalk booking.
The refund will be issued to the original payment method used at the time of purchase.
If the winning booking includes more than four tickets, only the value of the first four tickets (based on ticket prices at the time of booking) will be refunded.
The prize is non-transferable and cannot be exchanged for cash or any alternative.
The winner will be selected at random from all eligible bookings made before the closing date.
The winner will be contacted via the email address or phone number provided at the time of booking by Monday 19th January 2026.
If the winner cannot be reached within 7 days, another winner will be drawn.
Carriageworks Theatre reserves the right to amend or cancel the promotion at any time.
The refund prize applies only to the ticket value and excludes any booking fees or additional purchases.
Carriageworks Theatre is not responsible for any technical or administrative errors affecting entries or refunds.
By taking part in this promotion, customers agree to these Terms & Conditions.

Muddle's Mystery Seats

£10 tickets are available on the day of the performance only.
Tickets are subject to availability and cannot be reserved in advance of the day.
Tickets are allocated on a first-come, first-serve basis.
£10 tickets can be purchased in person at Leeds Ticket Hub in the Carriageworks Theatre or by telephone.
Seats are allocated by Leeds Ticket Hub at the time of booking.
Customers cannot choose their seats
Seats allocated may have a restricted view of the stage
Groups and pairs may not be seated together.
£10 tickets are non-refundable and non-exchangeable.
No compensation will be offered if you are unhappy with your allocated seat(s).
This offer cannot be used in conjunction with any other discount or promotion.
The Carriageworks Theatre reserves the right to withdraw or amend this offer at any time without notice.
Standard Carriageworks Theatre Terms & Conditions also apply.