Terms & Conditions

Ticketing

Carriageworks Theatre is part of Leeds City Council’s Arts Events and Venues service, with ticketing provided in-house by Leeds Ticket Hub on behalf of producers, promoters and event organisers, including Leeds City Council events and seasons. When booking you are acknowledging that you agree to the Leeds Ticket Hub terms and conditions.

Security checks

For the safety and comfort of all customers, bags larger than a handbag will not be permitted into the auditorium.

We ask that you leave large bags at home. When this is not possible any larger bags may have to be stored away (a charge may apply).

The management reserves the right to carry out bag/property checks when necessary. Anyone who declines a search will not be admitted.

Children

Children under 3 may not be admitted unless the performance is specifically for young children. Tickets are required for any child aged 12 months+ that attends a performance. Babes in arms (under 12 months) do not require a ticket.

Parents are reminded that some performances are not suitable for young children.

We do not advise that children under 14 attend the theatre without a responsible adult. Venue staff accept no responsibility for any unaccompanied children under 16.

Age guidance is to assist individuals in judging the suitability of a production at the time of booking, however, Leeds Ticket Hub accepts no responsibility for any offence which may be caused.

Age guidance may relate to themes of an adult nature, language, nudity or themes/content considered unsuitable for younger audiences.

Performance and admission

The management reserves the right to change the advertised arrangements of any performance in the event of illness or any cause beyond our reasonable control. This includes the non-appearance of any named artist.

The management reserves the right to refuse admission or to eject a ticket holder (and take appropriate action to enforce this right) for behaviour likely to cause damage, injury, nuisance or annoyance or failure to comply with the reasonable requests of venue staff. If admission is refused no monies shall be refunded.

The management reserves the right to reallocate the booked seat without refund.

The management reserves the right to refuse admission to latecomers until a suitable break in the performance, or not at all, if no such break is available. Some productions may impose a strict latecomer cut-off time, after which entry will not be permitted under any circumstances. Entry cannot be guaranteed once a performance has started, and refunds or exchanges will not be given for missed performances due to late arrival.

Recording and devices

Unless otherwise stated, photography, filming, and audio recording are strictly prohibited during performances. Mobile phones and other electronic devices must be switched off or set to silent before entering the auditorium. The use of mobile phones during a performance is not permitted. These measures are in place to ensure the comfort of all patrons, protect the rights of performers and production companies, and uphold our commitment to safeguarding children and vulnerable individuals. Unauthorised recording or photography, particularly where children are present, will be treated seriously and may result in removal from the venue without refund.

Visiting companies may operate their own recording policies. Where these differ from venue policy, Carriageworks Theatre is not responsible for their enforcement or operation. Any related feedback should be directed to the visiting company.

The venue may occasionally film, photograph, or record performances and audience members for promotional, archival, or broadcast purposes. This will be sign-posted when occuring.

Fees & offers

Processing fees will not be refunded in the event of a cancellation or rescheduled performances.

When advertised, special offers may be subject to availability and restrictions. No two offers can be used in conjunction with one another. For clarity, a special offer is any offer that isn’t a standard price or concession ticket. Special offers include (but are not limited to) subscriptions, family tickets, group rates, and early bird discounts.

Schools concessions (when applicable) are intended to enable educational establishments to bring groups of pupils or students to performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. Any accompanying adult tickets given are for an adult who is responsible for the behaviour of the children in the party.

Lost property

Patrons are responsible for their personal belongings at all times. The theatre accepts no responsibility for the loss, theft, or damage of personal items brought onto the premises.
Lost property will be held for a limited period and may be disposed of if unclaimed.

Health & safety

For the safety of all patrons, smoking and the use of e-cigarettes/vaping is not permitted anywhere inside the Carriageworks Theatre or Electric Press building.

The possession of alcohol purchased outside the theatre, illegal substances, or dangerous items within the venue is strictly prohibited. Any patron found in possession of such items will be refused entry or removed without refund.

In the event of an emergency, customers must follow all instructions given by venue staff.

The management will not be liable for any failure to deliver the service due to circumstances beyond its reasonable control, including but not limited to industrial action, power failure, adverse weather, technical breakdown, or public health emergencies.

Competitions

Primary Times The Littlest Yak Ticket Giveaway

Open to UK residents aged 18 or over.
To enter, complete the competition entry form accessed via the QR code featured in Primary Times magazine, or by going directly to the sign-up page.
Entries close at midnight on Thursday 15th October 2026.
The prize consists of up to five tickets to see The Littlest Yak at Carriageworks Theatre on Saturday 24th October 2026 at 12pm.
The prize cannot be exchanged for cash or transferred to another performance.
All tickets are subject to availability and must be booked in advance through Leeds Ticket Hub.
One winner will be selected at random from all eligible entries and contacted by email on Friday 16th October 2026. If the winner cannot be contacted or does not respond within 7 days, Carriageworks Theatre reserves the right to select an alternative winner.
Carriageworks Theatre accepts no responsibility for entries that are lost, delayed or not received for any reason.
Personal data provided as part of the competition will be used solely for the administration of the prize draw and contacting the winner.
Carriageworks Theatre reserves the right to amend or cancel the competition at any time if necessary.
The prize is subject to availability and may be altered if circumstances require.
By entering, participants agree to these Terms & Conditions.

Leeds Libraries X Carriageworks Theatre Instagram & Facebook Family Ticket Giveaway

The promoter of this competition is Carriageworks Theatre, part of Leeds City Council, in partnership with Leeds Libraries.
The competition is open to UK residents aged 18 or over, excluding employees of Leeds City Council, Carriageworks Theatre, Leeds Libraries and their immediate family members.To enter, participants must follow the instructions on the competition post published on Instagram and Facebook on 25 September 2026.
This promotion is in no way sponsored, endorsed, administered by, or associated with Meta, Facebook or Instagram.
Entries close at 11:59pm on Thursday 15 October 2026. Entries received after this time will not be included in the draw.
One winner will be selected at random from all eligible entries received before the closing date.
The prize consists of up to five tickets to see The Littlest Yak at Carriageworks Theatre on Saturday 24 October 2026 at 12pm.
The prize is non-transferable, cannot be exchanged for cash, and is valid only for the performance specified.
Tickets must be booked in advance through Leeds Ticket Hub and are subject to availability.
The winner will be contacted on Friday 16 October 2026 via the social media platform through which they entered. If the winner does not respond within seven days, Carriageworks Theatre reserves the right to select an alternative winner.
Carriageworks Theatre accepts no responsibility for entries that are lost, incomplete, delayed or not received for any reason.
Personal data supplied as part of the competition will be used solely for administering the prize draw, contacting the winner and fulfilling the prize, and will be processed in accordance with Leeds City Council's privacy policies.
The winner's first name and/or social media username may be shared on Carriageworks Theatre and Leeds Libraries' social media channels for the purpose of announcing the winner.
Carriageworks Theatre reserves the right to amend, suspend or cancel the competition, or substitute the prize with an alternative of equal value, where circumstances beyond its reasonable control make this necessary.
By entering the competition, participants are deemed to have accepted and agreed to be bound by these Terms & Conditions.